Terms of service

TERMS OF SERVICE

This website is operated by Primeloox LLC, operating under the commercial name CoozyHug. Throughout the site, the terms “we”, “us” and “our” refer to CoozyHug.

By accessing this website and/or purchasing any products from us, you agree to be bound by these Terms of Service, including any additional policies referenced herein. If you do not agree to all the terms and conditions, you may not access the website or use our services.

1. General Conditions

We reserve the right to refuse service where permitted by applicable law.

Prices, product availability, promotions, and website content may be modified, updated, or discontinued at any time without prior notice. Changes will not affect orders already accepted where applicable law provides otherwise.

2. Eligibility and Use of the Website

By using this website, you confirm that you are of legal age in your country of residence or have the consent of a legal guardian.

You agree not to use our products, website, or services for any unlawful or unauthorized purpose.

3. Product Use and Intended Purpose

Products sold by CoozyHug are intended for personal comfort, warmth, and everyday use as described on the relevant product page.

Customers are responsible for reviewing product descriptions, instructions, warnings, care requirements, power requirements, and other information provided before use.

Products should be used only for their intended purpose and in accordance with the instructions supplied.

CoozyHug is not responsible for damage resulting from misuse, modification, inappropriate use, incompatible power sources, or failure to follow the instructions provided, to the extent permitted by applicable law.

Nothing in these Terms limits any statutory consumer rights.

4. Product Safety and Care

Customers must follow all product-specific safety, heating, power supply, cleaning, and storage instructions provided with the product.

Use only compatible power sources specified in the product instructions. Keep electrical connectors and power sources dry, and disconnect the product from its power source before cleaning.

Wash the product only as directed in its care instructions. Do not assume that electrical components or power sources are washable.

Regularly inspect the product, cable, and connectors for damage or excessive wear. If damage could present a safety risk, discontinue use.

Normal wear resulting from regular use does not necessarily constitute a manufacturing defect.

5. Product Experience and Expectations

Individual preferences and experiences with CoozyHug products may vary.

Perceived warmth and comfort may depend on factors such as ambient temperature, clothing layers, selected settings, and the compatible power source used.

References to warmth, comfort, relaxation, travel, or everyday use describe the intended design and purpose of the product and do not guarantee an identical experience for every customer.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

This does not affect your rights if a product is defective or does not conform to the contract.

6. Packaging, Branding and Product Appearance

Product appearance, packaging, labeling, colors, or branding may vary slightly from images displayed on the website due to manufacturing batches, screen settings, photography, or product updates.

Any variations will not materially alter the essential characteristics or intended functionality of the product.

7. Orders and Payments

By placing an order, you agree to provide accurate, complete, and current purchase and account information.

We reserve the right to refuse or cancel orders where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, pricing errors, or misuse.

Payments are processed through secure third-party payment providers. CoozyHug does not store complete payment card details.

8. Shipping and Delivery

Order processing, estimated delivery times, shipping conditions, and other delivery information are described in our Shipping Policy.

Delivery estimates may be affected by carriers, customs procedures, local authorities, weather conditions, or other circumstances outside our reasonable control.

Nothing in this section limits any delivery rights available to consumers under applicable law.

9. Returns and Refunds

Returns, refunds, cancellations, and the statutory right of withdrawal are governed by our Refund & Return Policy.

Eligible consumers may have the right to withdraw from an online purchase within 14 calendar days after receiving the goods, subject to applicable law and the conditions described in our Refund & Return Policy.

Where a return is made solely because the customer has changed their mind, the customer may be responsible for the direct return shipping costs where permitted by law and where they were informed of this obligation.

If an item arrives damaged, defective, incorrect, or does not conform to the order, please contact us at thecoozyhug@gmail.com so that an appropriate solution can be provided.

10. 30-Day Money-Back Guarantee

CoozyHug offers a 30-Day Money-Back Guarantee. You may request a return within 30 calendar days from the day you receive your order, subject to the conditions described in our Refund & Return Policy.

This commercial guarantee is additional to, and does not replace or limit, any statutory consumer rights available under applicable law.

The eligibility requirements, return conditions, and refund procedures applicable to this guarantee are described in our Refund & Return Policy.

11. Limitation of Liability

To the fullest extent permitted by applicable law, CoozyHug and Primeloox LLC shall not be liable for indirect, incidental, special, or consequential losses arising from improper use of our products or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable statutory consumer protections.

12. Intellectual Property

All content on this website, including text, photographs, images, videos, graphics, logos, designs, branding, and website layout, is owned by or licensed to CoozyHug / Primeloox LLC and is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, publication, or commercial use of our content is prohibited.

13. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to Primeloox LLC, subject to any mandatory consumer protection laws that apply in the customer’s country of residence.

Nothing in these Terms deprives consumers of mandatory rights or protections granted to them under applicable local law.

Any dispute will be handled by the competent courts as determined by applicable law.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service from time to time.

Any updated version will be published on this page. Changes will apply from the date they are published and will not retroactively alter rights relating to completed purchases where prohibited by applicable law.

15. Contact Information

For questions regarding these Terms of Service, please contact:

CoozyHug
Operated by Primeloox LLC
Email: thecoozyhug@gmail.com