Refund policy
REFUND & RETURN POLICY
This Refund & Return Policy applies to all purchases made through CoozyHug, operated by Primeloox LLC.
30-Day Money-Back Guarantee
You may request a return within 30 calendar days from the day you receive your order.
To request a return, contact thecoozyhug@gmail.com within this period and provide your order number. After receiving return instructions, please send the product back within 14 calendar days.
For voluntary returns requested after the statutory 14-day withdrawal period, products must be in their original condition, with their original packaging and included accessories.
This guarantee does not affect your statutory rights regarding withdrawal or damaged, defective, incorrect, or misdescribed products.
14-Day Right of Withdrawal
You have the right to withdraw from your purchase within 14 calendar days from the day you receive your order, without providing a reason.
To exercise your right of withdrawal, please contact us at thecoozyhug@gmail.com within the 14-day period and clearly state that you wish to return your order.
After notifying us of your decision to withdraw, the product must be returned without undue delay and no later than 14 days from the date you notified us.
Return Conditions
Returned products should be sent back in their original condition and, whenever possible, with their original packaging and included accessories.
Customers exercising their statutory right of withdrawal may inspect the product as they would in a physical store. However, if the product has been handled or used beyond what is necessary to establish its nature, characteristics and functioning, we reserve the right to deduct any resulting loss in value from the refund, where permitted by applicable law.
For voluntary returns requested after the statutory 14-day withdrawal period, the conditions stated in our 30-Day Money-Back Guarantee apply.
Return Shipping Costs
For returns because you changed your mind, whether under the 14-day right of withdrawal or our 30-day money-back guarantee, the customer is responsible for the direct cost of returning the product.
If the product arrives damaged, defective, incorrect, or not as described, CoozyHug will cover the applicable return or replacement shipping costs.
Please contact thecoozyhug@gmail.com before returning a damaged, defective or incorrect product so our team can provide the appropriate instructions.
Damaged, Defective or Incorrect Products
Please inspect your order upon delivery.
If your product arrives damaged, defective, or you receive the wrong item, contact us at thecoozyhug@gmail.com as soon as possible and provide your order number along with photos or videos showing the issue where appropriate.
Once the issue has been verified, we will provide an appropriate remedy in accordance with applicable consumer law, which may include replacement, repair, price reduction or refund.
Refunds
Once we receive and inspect your return, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method.
Where required by applicable law, refunds will include the original standard delivery cost. If you selected a delivery method more expensive than our standard delivery option, the additional delivery cost is not refundable.
We may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
Please note that your bank or payment provider may require additional time to process and display the refund.
Return Address
Approved returns must be sent to:
No. 10, Taoxi East Road, Huishan District
Wuxi City, Jiangsu Province
A2-1-22, China
Please do not return any product without first contacting us at thecoozyhug@gmail.com.
Contact Us
For any questions regarding returns or refunds, please contact:
CoozyHug
Operated by Primeloox LLC
Email: thecoozyhug@gmail.com